Purchase & Shop Policy

Purchase & Shop Policy

Print Quality

Thank you for considering a purchase from my online gallery. All of my work offered here are originals, executed by me. My prints are professionally produced photographs, using archival papers that offer longevity of 100 years under typical conditions. They are not inkjet prints or giclées, but are photographs printed by exposing light sensitive paper to light and then treating it with chemicals, which makes the image a permanent part of the paper.

The images you see on my website are lo-resolution and bear a watermark. The print you receive will be a hi-resolution print and of course, there will be no watermark.

In order to create an accurate color reproduction of my art, I calibrate my monitor to reflect accurate color so that my work matches the output of my print house. Your monitor may be set to a different calibration or it may be set to a brighter or darker output…i.e. your computer screen may not depict the actual color of the print image. That being said, I’ve never had an issue with a print being greatly different from what was expected.

Please remember to protect your print from exposure to sun, heat, moisture, or any other element that might damage it.

Custom Orders

I am happy to create a custom order for you, should you desire a different size or paper, or if you would like it mounted on a substrate, such as canvas gallery wrap, metal, wood or framed. Most of my images can be enlarged up to 45” on the long side. If you are interested in placing a custom order, please drop me an email and I’ll get right back to you.

Finishing Choices

The choices given with each image in my shop are my common offerings, although prints are available in a variety of sizes and formats (see Custom Orders).
Metallic paper really makes the print stand out without the glare of glossy paper.
Lustre paper is a vibrant semi-gloss paper.

Shipping

Shipping cost within the contiguous United States is $8. For Hawaii it is $14 and Alaska it is $13. Your print will be shipped to you directly from the professional print house. I will digitally sign each print individually before they go to print. Your print/s will arrive in an archival sleeve, packed in a sturdy box protected from bending and curling. Items are generally shipped within 3-4 business days and should arrive 3-4 business days after being shipped (with the exception of Alaska and Hawaii, which may take a few days longer). I will notify you when your order has been shipped and will include the tracking number. Your package will be delivered by UPS Ground, UPS SurePost, FedEx Ground, or by the USPS.

At this time, when selling through my shop, I am shipping only to United States addresses. If you live outside of the US, please contact me via email and I can work with you to directly to get your order shipped.

Accepted Payment Methods

•Visa
•Master Card
•American Express
•Discover
•Jcb
•Diners Club
•Apple Pay

Exchanges and Refunds

If your order doesn’t arrive or is damaged when it arrives, notify me within 48 hours via email. Please include photos of the damage to the print/s and box. The print house will replace it immediately.

If you need to cancel your order, you must notify me via email within 24 hours of placing your order. No cancellations after 24 hours.

If you are not completely satisfied with your print/s, you must notify me by email within 3 days of receiving it. You then must send the print/s to me – un-used, in the same condition as it was received in, and in its original packaging. When I receive the order, I will refund your purchase price – deducting 10% for restocking and the original shipping charge, as shipping charges are non-refundable.

Custom orders are not refundable or exchangeable, however, I will work with you extensively to insure that you will be very happy with your final product.

Copyright and Licensing

© 2009-2017 Roka Walsh – All content and information on RokaWalsh.com is a copyright of Roka Walsh unless otherwise indicated. All rights reserved. None of my images may be copies or used without my expressed written permission. If you wish to use one of my images, purchase a license from me, or if you are interested in using my art in a collaborative project, please contact me.